Support

Common questions about Wind Down. Need more help? Email us.

How does the Wind-Down Timer work?

Set your nightly wind-down start time in Settings. When the time arrives, Wind Down sends a gentle notification. Open the app to see a calming countdown — a slow-breathing circle of light that depletes over your chosen wind-down duration (30, 45, or 60 minutes). At the end, tap 'Mark as Done' to log your night.

What is the Sleep Impact Score?

Every morning, Wind Down asks one question: How did you sleep? (1–5 stars). After 7 nights, it calculates your personal Sleep Impact Score: the average sleep rating on nights you completed wind-down versus nights you didn't. This is your data, not a generic study result.

How does the streak work?

Your streak counts consecutive nights where you completed your wind-down ritual and tapped 'Done.' The streak resets if you miss a night. The goal is a 7-day streak to unlock your first Sleep Impact Score — and then to keep building it into a habit that's worth protecting.

Is Wind Down free?

Wind Down includes a free 7-day trial — no credit card required. After your trial, you can continue with a monthly plan ($4.99/month) or an annual plan ($34.99/year). The core wind-down timer and habit log are always free; the Sleep Impact Score, streak history, and 30-day calendar require a subscription.

How do push notifications work?

Wind Down sends a nightly notification at your configured wind-down time, and a morning check-in prompt around 8am. You can adjust both times in Settings → Notifications, or disable them entirely in iOS Settings → Notifications → Wind Down.

Does Wind Down work with Apple Health?

Yes, optionally. If you grant HealthKit permission, Wind Down can read your sleep data from Apple Health (from Apple Watch or third-party apps) to show the objective version of your Sleep Impact Score — minutes of sleep and time-to-sleep on wind-down vs. non-wind-down nights. You can revoke this permission anytime in iOS Settings → Privacy → Health.

How do I cancel my subscription?

Open iOS Settings → Your name → Subscriptions → Wind Down. All billing is managed by Apple — we have no access to your payment information.

Still need help?

We typically respond within 24 hours.

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